Privacy Policy

At Sansani, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address.
Payment Information: Payment details are processed securely through our payment gateway. We do not store your card details on our servers.
Device & Usage Information: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).
Order Information: Details of products purchased, order history, and transaction records.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations, shipping updates, and invoices
Respond to customer service requests and queries
Send promotional emails and offers (only if you have opted in)
Improve our website, products, and services
Comply with legal obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Courier & Logistics Partners: To deliver your orders.
Payment Processors: To securely process your payments.
Technology Service Providers: Such as Shopify, which powers our store.
Legal Authorities: If required by law or to protect our rights.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how you interact with our site. You can choose to disable cookies through your browser settings, but this may affect some features of the website.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data (subject to legal requirements)
Opt out of marketing communications at any time

To exercise any of these rights, please contact us through our Contact page or store email.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.